Facility Management Services

Today IT networks are important to the day-to-day operations of any business, and Mascom is committed to providing you with the support you need to succeed. We provide cost effective annual maintenance contracts (AMC) for companies & businesses. Maintenance of IT infrastructure Hardware and software support. Youíll receive priority response to your inquiries. Mascomís AMC protects your investment and help you maximise its potential.

The whole process of researching, maintaining and updating your network can be complicated, time consuming and expensive. Letís face it Ė youíve probably got better things to do. Our Team will do the research and the legwork for you and ensure that you have everything you need to keep your business running smoothly. Our Annual Maintenance Contracts help you ensure that your IT Network and users are running at the speed of your business.

It would consist of the following:

  • Facilities Management Services
  • Comprehensive & Non-Comprehensive Coverage
  • Dedicated onsite support service Engineers in case of FMS
  • maintaining of LAN, WAN infrastructure at site
  • Troubleshooting any kind of problems in the network.
  • Coordinating with services providers in case of link failure.
  • Connectivity issues related to clients over Wan.
  • Software related troubleshooting.
  • Network security & antivirus updations.
  • Firewall & UTM Maintenance.
  • Hardware Troubleshooting.
  • AD Troubleshooting.
  • Outlook Mail configuration.
  • Ensuring maximum network up time.
  • Service Level Agreement.

Why to use Mascom Facilities Management?

  • We have the people, the processes, and the passion
  • State-of-the-art Service Centre with Automated Call Tracking Software
  • Experienced resources to manage and deliver to defined standards
  • A single source for all your hard and soft support services
  • Output driven specifications to deliver the desired quality
  • Optimum value for money through effective supply chain management
  • Integration with your in-house management team as required
  • Transparency in all that we do
  • Long term business relationships
  • Your objectives are our objectives
  • Innovative approach, we always listen and we always learn
  • Complete independence

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